Refund and Returns Policy

Return Window

• Items can be returned or exchanged within 30 days after the purchase date.
• Please keep your delivery payment voucher and provide it to our customer service team for processing your refund.
• You can mail your package at your nearest post office or arrange a collection by calling the post office.
• Before sending back any products, please contact our customer service first for the correct return address: support@shopxelle.com

Return Conditions

1. Non-Quality Issues

• Items must be unworn, unwashed, undamaged, with original tags attached and in original packaging.
• All return requests must be authorized by our customer service team before sending items to the return address.

2. Quality or Size Issues

• If items have quality problems or incorrect sizing, please contact customer service with clear photos showing the issue.
• Once confirmed, we will provide the return address immediately.

Eligible Situations for Return or Refund:

1. Received wrong or damaged item(s)
2. Items are not as described on the product page
3. Received faulty item(s)
4. Missing item(s)
5. Poor material or workmanship

Return Process

To avoid delays, please follow these steps carefully:

1. If your item qualifies for return, contact our customer service at support@shopxelle.com with:
   • Order number
   • SKU number or product name
   • Reason for return
2. Our customer service team will respond within 24 hours.
3. Return the item to the return address provided by our team and send proof of return (tracking number and valid return receipt).

Refund Process

• Once we receive the returned item(s), we will inspect them and email you within 24 hours.
• Refunds will be processed within 3 business days after inspection and confirmation.

Return Address

• Do not send returns to the sender’s address on the package, as it will delay processing.
• Only send your return to the address provided by our customer service team (support@shopxelle.com).

Return Cost

• Customers are responsible for return shipping costs.
• ShopXelle does not offer Freight To Collect (FTC) for returned packages.